Technical Support

Welcome to FEGS

If you encounter any issues while using FEGS, please don't hesitate to contact us. We are committed to providing you with the best support and helping you resolve any problems.

Contact Information

📞

Phone Support

+44 7418 355369

✉️

Email Support

support@fegs.com

💬

Live Chat

Available 24/7 in the app

🕒 Support Hours

Phone Support: Monday - Friday, 9:00 AM - 6:00 PM (GMT)

Email Support: 24/7 - We respond within 24 hours

Live Chat: Available 24/7 for immediate assistance

What We Can Help You With

Account setup and verification issues
Trading platform navigation and features
Deposit and withdrawal assistance
Technical issues with the mobile app
Security and privacy concerns
General trading questions and guidance
Platform updates and maintenance notifications

🚨 Emergency Support

For urgent security issues or account access problems, please call our emergency hotline immediately:

+44 7418 355369

Our emergency support team is available 24/7 to help you with critical issues.

Before Contacting Support

To help us assist you more efficiently, please have the following information ready:

Your account username or registered email address
Description of the issue you're experiencing
Screenshots or error messages (if applicable)
Device information (iOS/Android version, app version)
Steps you've already taken to resolve the issue

Frequently Asked Questions

How do I reset my password?

You can reset your password by clicking "Forgot Password" on the login screen and following the instructions sent to your registered email address.

Why can't I access my account?

Account access issues can be due to incorrect credentials, account suspension, or technical problems. Please contact our support team for immediate assistance.

How long do deposits and withdrawals take?

Deposit processing times vary by payment method, typically 1-24 hours. Withdrawals are usually processed within 1-3 business days.

Is my personal information secure?

Yes, we use industry-standard encryption and security measures to protect your personal and financial information. For detailed information, please refer to our Privacy Policy.